Here's what we get asked the most often.
We accept payment through the following credit cards: Visa, MasterCard and American Express.
If you have a monthly plan, your change will be effective the following month. If you have a yearly plan, the change will be effective at the renewal date.
Yes. As soon as you cancel your plan, we will disable our automated maintenance systems, and will erase your data from our systems.
Please note that we will not refund unused time.
For a number of reasons, it's possible that a website be "broken" following an update.
When that happens, we will restore your website to the most recent backup copy before the issue, and will let you know.
If the reason for the problem is judged to be "minor" by our team, we will be glad to correct the issue without additional charge so that your website may benefit from the update.
However, if the issue is caused by a custom plugin or theme, additional fees may apply. We'll let you know, of course, before any work is performed.
The Unlimited Revisions feature in our Performance plan lets you ask us to perform a variety of tasks. The rules are very simple :
- Each task should take us no more than 20 minutes to perform.
- You may only submit one (1) task at a time.
- Each task must be submitted by email.
Here are some examples of tasks that would fit the definition above :
- Change the copy on your site and fix typos.
- Verify or modify a plugin's settings.
- Modify a CSS rule to fix an aesthetic issue.
- Add a new product in WooCommerce.
- Change your logo for a new one you're providing.
And here are some examples of tasks where you'll need to contact us for an estimate :
- Improve your site's mobile (responsive) version.
- Build a new page and insert it into the site's navigation.
- Add a new payment processor to WooCommerce.
- Evaluate and propose solutions for a specific use case (consultation).
Our hourly rate is $125 to work on your customization requests.
Coding will be conducted on a copy of your site (so as not to affect your live site) and once we receive your approval, changes will be propagated to your live site.
We offer a plan for web agences.
With this plan, it's possible to get additional benefits in order to increase the value your provide to your clients.
However, we will be happy to provide web hosting provider suggestions who will provide high-quality services which will meet your business and technical requirements.
Yes, so long as you possess a license in good standing order for the plugin in question, and that the updates are available from the dashboard, using standard WordPress update methods.