Last updated: June 30, 2026
This policy outlines in a simple and direct way how SatelliteWP protects your personal information.
1. Information Collected and Purposes
We limit collection to data strictly necessary for the following purposes:
- Contact forms: First name, last name, phone number, and email address collected to respond to your messages and follow up on our services.
- Newsletter subscription: Email address to send you our news. You can unsubscribe and withdraw your consent at any time.
- Business data: Billing information, website data, login credentials, and delivery information necessary for managing your account and fulfilling our contracts.
- Usage data: IP address and browsing data collected automatically to analyze traffic and optimize our site using technologies that include identification or profiling functions.
2. Cookies
In accordance with consent requirements, our non-essential cookies are blocked by default and are activated only if you give your free, informed, and unambiguous consent by clicking “Accept.” You can configure your choices or withdraw your consent at any time through our preference manager.
To ensure complete transparency, the following partner services are used on our site:
- Necessary cookies (Required): Essential for technical operation, storing your privacy preferences, and site security.
- Third-party services used: Stripe, Google reCAPTCHA (form security protection).
- Statistical cookies: Audience measurement and browsing analysis.
- Third-party services used: Microsoft Clarity, Google Analytics, Hubspot, Meta.
- Marketing and functional cookies: Advertising tracking, targeted profiling, and display of interactive multimedia content.
- Third-party services used: Google Adsense, LinkedIn, Google Fonts, Google Maps, YouTube.
3. Retention and Destruction
Your personal information is retained only for the period necessary to fulfill the purposes for which it was collected, unless a minimum retention period is required by law.
Data from newsletter subscriptions is destroyed when you unsubscribe.
Business data necessary to comply with our accounting and tax obligations is retained according to the periods prescribed by law.
4. Hosting and Data Transfers
Our own servers are located in Canada. The use of third-party services may involve the transfer and processing of some of your personal information (including your IP address or browsing data) to the United States.
Before transferring this data outside Quebec or outside the European Union, we conduct a privacy impact assessment (PIA) to validate that the data benefits from adequate protection.
5. Governance, Rights, and Complaints
Our company has implemented policies and practices governing its management of personal information. These govern the retention and destruction of data, define the roles of our staff throughout the lifecycle of this data, and provide for a rigorous complaint handling process.
In accordance with applicable laws, you have specific rights regarding your data:
- Right of access and copy: You can obtain confirmation of the existence of your personal information and request a copy.
- Right of rectification: You can require the correction of inaccurate, incomplete, or misleading information.
- Right to withdraw consent: You can withdraw your consent to the use or communication of your data at any time.
- Right to portability: You can request that your computerized information be communicated to you.
- Specific European rights (GDPR): If you reside in the European Union, you also have a right to erasure (“right to be forgotten”), a right to restriction of processing, and a right to object to the processing of your data.
To exercise your rights or file a complaint regarding the protection of your personal information, you must submit a written request to the designated officer within our company:
Privacy Officer
SatelliteWP
4020 Louis-B.-Mayer Street, Suite 207
Laval, Quebec
H7P 0J1
Our officer will respond to you in writing no later than 30 days after receiving your request. Any refusal on our part will be expressly justified and will indicate the legal provisions on which it is based.
If our response does not give you complete satisfaction, you can file an appeal with the competent supervisory authorities:
- In Quebec: You can submit a request for review of disagreement directly with the Commission d’accès à l’information du Québec.
- In the European Union: You have the right to file a complaint with the independent supervisory authority of the European country in which you reside.